PAYMENT

All payments must be made prior to shipping of ordered goods. A monthly finance charge of 1.5%, 18% annually thereafter will be applied to delinquent invoices by accounts with 30 days credit terms.

FREIGHT

Shipping charges F.O.B. Pomona California for all stock item sales including backorders.  All orders within the US will ship via UPS ground unless requested otherwise.  All international orders will ship via USPS express unless requested otherwise.  OnO Optical is not responsible for orders sent not using a traceable carrier and recommends requesting one whenever possible.  Please consult customer service for shipping options and charges.

PRICING

Prices shown on our latest price list are considered current but subject to change without prior notice.  A $5.99 service charge applies on all orders plus shipping.

WARRANTY

All frames sold as OnO Optical in-line product carry a full 2 year manufacturer’s defect warranty* from date purchased. This warranty only applies to all products sold at retail prices. All returns sent with a copy of an original invoice will receive full credit. Any frames not returned with invoices will be credited at lowest extended price. Defective styles under warranty that are no longer available may be returned for credit only.
Closeout and overstock frames are not eligible for defective warranty.

EXCHANGES & RETURNS

All exchanges  and returns in product must be made within 2 months from the date of invoice given that the product being exchanged or returned is not defective.  A 15% restocking fee will be applied to all non defective exchanges or returns.  e.g. returning something due to a mistake in customer’s purchase order. OnO Optical do not deal in consignment.
All returned product must be in resalable condition and free from markings. No returns or exchanges will be allowed when purchased through wholesale prices.

Credit balances can be used for product only.  No refund checks will be issued.
Closeout and overstock frames are not eligible for credit or exchange unless specified as samples sent for review by customer.  All samples must be returned within 30 days. 

SPECIAL ORDERS

All special orders take a minimum of 7-10 business days.  Special orders are not returnable or exchangeable.

These terms and conditions include prices supersede any prior OnO Optical policies and can change without prior notice.